Tech Plan & Project Tracking Intern
Current roleIndosat Ooredoo Hutchison
Business Support Development (BSD) · National Customer Group (NCS) | Jakarta, Indonesia | Apr 2026 – Present
I maintain and execute the full pipeline of project requests across the NCS group — covering stakeholder coordination, solutioning, development and deployment of internal tooling and automation.
▹ Selected initiatives
Proactive Surprise Care Network
Built the entire automation from development to production in UiPath REFramework, proactively notifying customers detected with degraded network quality. Now live, processing 900–1,000 transactions every week, complemented by a Power BI analytical dashboard.
CX Roaming Heatmap
Automated the weekly end-to-end data flow from the Salesforce backend through processing to the final dashboard — eliminating manual data movement and keeping reporting consistent and up to date.
HiFi Air Digital Ecosystem
Delivered an integrated sales ecosystem — HiFi Chain, a web app digitalising the supply chain, and FITA 2.0, a mobile app for salesmen and Account Executives — taken all the way to deployment and UAT with real field agents.